Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order with us.
By using our website, you agree to the terms outlined below.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and personalization information (such as names, text, or designs)
• Payment details (processed securely by third-party payment providers)
2. How We Use Your Information
Your information is used strictly for legitimate business purposes, including to:
• Process and fulfill your orders
• Create personalized and custom-made products
• Communicate with you regarding your orders or enquiries
• Provide customer support
• Improve our website, products, and services
• Send service-related updates or marketing communications (where consent is given)
• Comply with legal and regulatory requirements
3. Payment Security
We do not store or have direct access to your credit or debit card details. All payments are securely handled by trusted third-party payment gateways that comply with industry security standards.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may only be shared with:
• Trusted service providers involved in production, fulfillment, or delivery
• Payment processors for secure transaction handling
• Legal or regulatory authorities where required by law
All third parties are required to protect your information and use it solely for the intended purpose.
5. Personalization Data
Any personalization details you provide are used only to produce your customized products. This information is handled with care and is not used for any other purpose without your consent.
6. Cookies & Website Usage
Our website may use cookies and similar technologies to ensure proper functionality, improve user experience, and analyze website performance.
You may disable cookies through your browser settings; however, certain features of the website may not function correctly.
7. Data Protection & Security
We implement reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While no system is completely secure, we take appropriate steps to safeguard your data.
8. Data Retention
We retain personal information only for as long as necessary to:
• Complete your orders
• Provide customer support
• Meet legal, accounting, or operational requirements
Once no longer required, your information will be securely deleted or anonymized.
9. Your Rights
You may request to:
• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal and business obligations)
• Opt out of marketing communications at any time
To make a request, please contact us using the details below.
10. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and take effect immediately upon publication.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:
ohmypreen@gmail.com