Online Payment

We provide secure and convenient online payment options to ensure a smooth checkout experience. Please review our Online Payment Policy before completing your purchase.

1. Accepted Payment Methods

We accept the following online payment methods (subject to availability):

• Credit and debit cards

• Online banking / FPX

• E-wallets

• Other payment methods as displayed at checkout

Available payment options may change from time to time without prior notice.

2. Payment Security

All online payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

We do not store, process, or have access to your full credit or debit card details at any time.

3. Payment Confirmation

Orders will only be processed once payment has been successfully completed and confirmed.

You will receive an order confirmation via email or WhatsApp (where applicable) after payment is received.

4. Failed or Pending Payments

If a payment fails or remains pending:

• The order will not be processed

• Products will not enter production

• Prices and availability are not guaranteed until payment is completed

Customers are advised to retry payment or choose an alternative payment method.

5. Pricing & Currency

All prices displayed on our website are in the stated currency and are subject to change without prior notice.

Any applicable taxes or fees will be shown at checkout before payment is completed.

6. Refunds & Chargebacks

Due to the personalized nature of our products:

• Payments for personalized or custom-made items are non-refundable once production has started

• Approved cases will be eligible for replacement only, subject to our Return & Replacement Policy

Unauthorized chargebacks or payment disputes may result in order cancellation and restriction of future purchases.

7. Overpayments & Duplicate Payments

In the event of an overpayment or duplicate payment, please contact us with proof of payment. Any verified excess amount will be refunded or credited accordingly.

8. Fraud Prevention

We reserve the right to:

• Verify payment details

• Request additional information

• Cancel or refuse orders suspected of fraud or unauthorized transactions

For security reasons, some payments may be delayed or declined.

10. Contact Us

If you experience any payment-related issues or have questions about this policy, please contact us at:

ohmypreen@gmail.com